Billing Frequently Asked Questions

A: Unfortunately, because of insurance requirements, we may be required to bill each visit separately.

A: A separate bill will be generated for professional services provided by the doctors responsible for diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, and other specialists perform these services and are legally required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you received from them.

A: On occasion, your healthcare provider (physician) may send a lab specimen and/or biopsy to a Stamford Hospital facility for analysis. When this occurs, you will receive a bill from Stamford Hospital for that analysis. Typically, the physician will send your healthcare coverage information (if any) to the facility along with the lab work, and the facility will bill your lab services directly to your insurance. If any information needs to be updated, please contact our Customer Service Department at 203.276.7572.

A: No. We send summary bills to the patient. To request an itemized statement, call the business office at 203.276.7572.

A: Yes. Use our secure Online Bill Payment Service to make payments on your bill.

A: You can contact our Customer Service Department at 203.276.7572 or via e-mail.

A: Yes, our Customer Service team are here to assist you from 9:00am-5:00pm, Monday-Friday by calling 203.276.7572.

A: Yes. Payment arrangements may be made by contacting Customer Service at 203.276.7572.
Customer Service is available 9am-5pm, Monday-Friday. 

A: If you are uninsured, our financial counselors are qualified to help determine if you are eligible for Medicaid or Health Insurance through Access Health CT. If you do not qualify for Medicaid or have missed the deadline to enroll through Access Health CT, we can review your financial status to determine if you qualify for the hospital's Financial Assistance Program. Visit our webpage for more information regarding the Financial Assistance Program.

A: Most insurance plans require you to pay a deductible and/or co-insurance. In addition, you could be responsible for non-covered services. Please contact your insurance company for specific answers to your questions. You may have out-of-pocket expenses.

A: A co-payment is a set fee the member pays to providers at the time services are rendered. Co-pays are applied to emergency room visits, hospital admissions, office visits, etc. The costs are usually minimal. The patient should be aware of the co-payment amounts prior to the date of service.

A: Deductibles are an amount, based upon your health plan, that is required to be paid out of pocket by you, the member, before an insurance provider will pay any expenses. For example, if a member’s policy contains a $500 deductible, the member must pay $500 out of pocket before the insurance carrier will pay benefits. Once the member has met their deductible, the carrier usually pays a percentage of the bill. The patient is liable for the unpaid percentage. Deductibles are yearly, usually starting in January.

A: Co-insurance is a form of cost-sharing. After your deductible has been met, the plan will begin paying a percentage of your bills. The remaining amount, known as co-insurance, is the portion due by the patient.

A: One or more of the following may apply:

• The service you received was not covered under your plan.
• You did not provide the correct insurance information at the time of service.
• The service you received was from a physician outside your plan's network.
• You were not covered by your plan at time of service.
• Your primary care physician did not process a referral for the services or an authorization was not obtained prior to the services being rendered.

A: For an account to be billed as an inpatient service, there must be a physician order. The physician who ordered your services determined that your condition did not meet the requirements for an inpatient admission. The physician's written order dictates whether we bill as an inpatient or outpatient.

A: There was an overpayment to your account. Either you paid too much on the account and/or your insurance paid at a later date and covered some of what you already paid.

A: If you have questions about your bill, or believe that it is incorrect, call the Customer Service department Monday-Friday 9am–5:00pm at: 203.276.7572. Confidential voice mail is available after hours, and your call will be returned on the next business day. You can also send us an e-mail message.

A: Scammers, posing as hospital representatives, may contact you by phone, email or text and try to obtain your personal information, credit card numbers and other sensitive data. Oftentimes, these scammers edit the caller ID, phone number or email address so that they appear familiar, for example they may include the hospitals name and/or a local zip code. In some cases, these scammers may even ask for payment for Stamford Health services. Please practice caution and do not give out any personal or payment information unless you have connected directly with Stamford Health’s billing department at 203.276.7572.