Preparing For Your Visit Or Inpatient Stay

Whether you’re visiting or preparing for an inpatient stay at Stamford Health, our staff is here to assist you.

What can we help you with today?


Arriving At Stamford Health

We look forward to welcoming you to Stamford Health. Please enter through the main entrance and proceed to the welcome desk, where our staff will direct you to the right place.


FOR PATIENTS & VISITORS

After walking in the main entrance, your first stop is our welcome desk, where you will be given a badge at the front desk that includes your name and photograph, as well as the time and date you arrived. To ensure a timely process, please be prepared with your valid photo ID and insurance card (for patients). This is for your safety while you are with us. If you’re a patient, please plan accordingly with your arrival for your appointment or procedure as you will be making this stop before you reach your destination.

Please note: To protect the well-being of our patients, staff, and visitors, Stamford Health prohibits the use of all tobacco and vaping products in and around all Stamford Health buildings, properties, parking areas, and on sidewalks. Thank you for complying.

For more about staying at Stamford Hospital, download our Patient Handbook. Or, find out more about visiting Stamford Hospital.

All inpatients will receive our Patient Handbook upon being admitted to the hospital. Our Patient Handbook is full of helpful information related to your stay and the care provided during your stay. If you'd like to review the guide before you arrive, please download it now.

Helpful Information

Our goal is to make your visit or stay at Stamford Health as easy as possible. Keep reading for information on parking, language services, visiting hours, and more.

We offer valet and self-parking for patients and their guests. Valet fees are $4 per day. The self-parking rate is $2 per hour with a daily maximum of $10 (except for the Medical Office Building, which is a $20 daily maximum).

If you have any special parking concerns, you may contact the Department of Safety and Security. To contact the Department of Safety and Security from inside Stamford Health dial 7666. From outside of the hospital, call 203.276.7666.
As a Planetree hospital, we believe that families, friends, and loved ones are vital to the healing process. Therefore, we offer “patient-directed visitation” that allows the patient to determine who they would like to visit and when. Speak to your care team about visitation specific to your inpatient stay.
If English is not your spoken language or you are deaf or hard of hearing, Stamford Health provides a number of complimentary interpreter services, including in-person, over-the-phone, and remote video, to make access to health care easier. For more information, call Patient Relations at 203.276.2590.
nurse
Stamford Health ensures that persons with disabilities have an equal opportunity to participate in our services, activities, programs, and other benefits. In addition to free interpretive services, we offer other communicative devices for our patients including auxiliary aids and information in alternative forms. Should you have any other needs, we will do our best to accommodate them.

We also recognize the vital support of service animals and will reasonably accommodate them in compliance with state and federal laws for patients and visitors with disabilities who request permission. Ask your care team to notify Patient Relations to assist with any concerns or questions related to accessibility.

Care Partner Program

Family and friends are a vital part of the healing process, Stamford Health’s Care Partner Program provides an opportunity for a patient’s loved ones to be involved with their care during their stay and at home. The Care Partner Program introduces the basic care a patient may need at home following their discharge. The person who will be providing care at home would be an ideal care partner.

Care partners will be trained by the unit nurses to help with routine care and assist the patient during their hospital stay. Some of the responsibilities include helping with menu selection, providing personal care such as bathing, learning simple dressing changes, and helping with walking or wheelchair trips.

For more information, please speak with your loved one’s nurse, or contact the Patient Relations Department at extension 2590, or 203.276.2590 from outside the hospital.





More About Your Patient Portal

Stamford Health offers secure access to your personal health information and test results. As your Patient Portal may not have all your medical records, please contact the Health Information Management Department to obtain copies of any medical records you may need. Call extension 7034 from inside the hospital, or 203.276.7034 from outside the hospital, to register for the Patient Portal. Please note you will need your medical record number to enroll in Stamford Hospital’s Patient Portal.

If you’re part of the Stamford Health Medical Group, please contact your physician’s office to enroll.

What To Expect Upon Arrival

To help make the check-in process smoother and quicker, please read below for information on what to bring and where to go.
For details on parking, including locations and hours, download the map now for easy access later.




  • SURGERY
  • BENNETT CANCER CENTER
  • LABOR & DELIVERY
  • EMERGENCY SERVICES

Surgery At Stamford Health

Check in at the welcome desk in the main lobby of the hospital. Please have your current photo ID and insurance card ready; this is for your safety. Keep these documents out and then follow signs to “Admitting” where a staff member will assist you. You'll then take the elevator to the first floor. There, a receptionist will greet you and prepare your paperwork for your nurse right before your surgery or procedure.



Arriving at Carl & Dorothy Bennett Cancer Center

There is a separate parking lot and entrance to the Bennett Cancer Center. Patients receive a complimentary parking permit for self-parking in Lot F, or they may utilize the valet service by the Emergency Department at no charge. Additionally, there is a complimentary shuttle to transport you to and from the hospital to your vehicle. Once inside, check in at the main entrance of the Bennett Cancer Center, where the staff will assist you.





Labor & Delivery At Stamford Hospital

We recommend parking at the valet entrance before entering through the main entrance of the hospital. Show your current photo ID and insurance card at the welcome desk to obtain a pass, unless you are in active labor.

If you are in active labor, please alert the staff. If you are not in active labor, follow signs for Whittingham Pavilion/Labor & Delivery after checking in and obtaining your pass.





Emergency Room

If coming by car, follow signs to the Emergency Department and use our valet parking service. All patients who come into the Emergency Department are seen by an experienced greeter nurse, who determines to which treatment zone they will go.



Priority Discharge Process

When you're ready to return home, our goal is to make the experience as smooth and seamless as possible. Our staff will be happy to order you breakfast, assist with bathing/dressing, and can even have your medications delivered to your room before you leave.

When you’re discharged from the hospital, you will be escorted to our Discharge Suite where you can wait in a comfortable, relaxing space equipped with TV, iPad with WiFi, light refreshments, and a dedicated staff to assist with your needs. Friends and family members arriving to pick you up can pull into our easily accessible discharge lane and we’ll walk you to the car. Our Discharge Suite is open Monday – Friday, 10 a.m. – 5 p.m. and can be reached at 203.276.7297.






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